For a small minority of users, there was a bug in the earlier 3.8 releases that prevented starred words and search history (from pre3.8 versions) being retained in 3.8+ versions.
This has been fixed in this release.
However, if you have previously updated to 3.8.0/3.8.1/3.8.2 then you may need to do some small steps to get you starred words back.
First, try simply running the app (version 3.8.3). If all your starred words and search history are restored then you don’t need to read on.
- Clear Data on Hanping Pro app (to do this click on the first item in Hanping’s About screen and then click on the Clear Data button)
- In the directory /Android/data/com.embermitre.
hanping please rename any “backups” folder to “backups.old” (You can use a File manager app such as Solid File Explorer to do this). You can also try skipping this step because it is only necessary in certain situations. - Run Hanping Pro again. If prompted to restore user data then choose Yes
Please email us if you have any concerns: [email protected]
Available from the Google Play Store & Amazon Appstore.
I bought your pro version of hanping pro a long time ago and just recently changed phones. In doing so, I backed up all of my starred lists and custom made lists using your backup/restore feature and emailed it to myself. I downloaded the zip file to the downloads folder on my new phone and tried to open the file but it is greyed out and unable to be picked. I then tried to unzip the contents and try to open that but nothing happens when I pick the data file. The hundreds of words I have saved won’t upload to my new phone. What am I doing wrong?
Hi Wes – please can you make sure the backup file has a .zip extension. Then it should appear in the File picker.