FIXED: Problem regarding devices without an Android ID

Support forum for our fast, user-friendly offline Chinese language study apps for Google Android devices:

Hanping Chinese Dictionary (Lite & Pro)
Hanping Cantonese Dictionary
Hanping Chinese Camera
Hanping Chinese Popup
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hendahenry
Posts: 5
Joined: 28 Feb 2012, 03:03

FIXED: Problem regarding devices without an Android ID

Post by hendahenry »

I've been using this app for the last several weeks and have loved it.

Three days ago it died with the error message “The application Hanping Chinese Pro (process com.embermitre.hanping.app.pro) has stopped unexpectedly. Please try again”

I de-installed and reinstalled the app. Same thing.

I formatted my SD Ram card, reinstalled, same thing.

I have an older motorola milestone phone model 855 on android 2.2.1 (no further updates available...).

I am running (OK, I used to run...) hanping pro 2.8.2

Any ideas?

How can I fix this?

Please let me know.

Thanks!

Bill

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hanping »

Hi Bill,

Please can you download CatLog from the Android Market and send me the log?

I will be releasing an update to Hanping Pro soon (this week hopefully), so any fixes will have to wait until then I'm afraid.

hendahenry
Posts: 5
Joined: 28 Feb 2012, 03:03

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hendahenry »

Hello!

I should be able to do that today.

I should also state that I REALLY like the application - I've used Pleco in the past, but this is much more intuitive and user friendly.

Additionally, I'm very new to Android, and most of what it does / can do / how it does what it can do is a mystery to me...

Bill

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hanping »

Thanks very much Bill!

Yes, our aim is to make looking up words as simple and intuitive as possible. We keep configuration options to a minimum which allows us to test and iterate much faster.

hendahenry
Posts: 5
Joined: 28 Feb 2012, 03:03

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hendahenry »

Hello! I've installed Catlog and saved a copy of the log files to *.txt (can't remember the name offhand...). Do you want me to email it to you or post it verbatim on the board here?

Please let me know.

Bill

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hanping »

Thanks Bill - please send it to [email protected]

hendahenry
Posts: 5
Joined: 28 Feb 2012, 03:03

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hendahenry »

Hello!

I just sent the log file and device info. Please keep me posted on your progress.

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hanping »

Thanks Bill - I just sent you an email. Will release a fix soon...

hendahenry
Posts: 5
Joined: 28 Feb 2012, 03:03

Re: “The application Hanping Chinese Pro (process com.emberm

Post by hendahenry »

Sounds Good!

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: FIXED: Problem regarding devices without an Android ID

Post by hanping »

This has been fixed as of 3.0.2.

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