A server error has occurred

Support forum for our fast, user-friendly offline Chinese language study apps for Google Android devices:

Hanping Chinese Dictionary (Lite & Pro)
Hanping Cantonese Dictionary
Hanping Chinese Camera
Hanping Chinese Popup
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DocOrlando
Posts: 3
Joined: 30 May 2011, 10:53

A server error has occurred

Post by DocOrlando »

I am trying to buy the Hanping Chinese Dictionary Pro, but am getting the message that there has been a server error, and I should try again. I keep getting that message.
I am using a Samsung Galxy S2. What can I do?

I would appreciate your help with this.

Doc Orlando

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: A server error has occurred

Post by hanping »

Not sure why that would be happening. Please try going to https://hanpingchinese.com (or this page) on your phone to see if you can access that website... If you can't access it then that would explain the error message and you would need to check your internet connection.

Are you accessing over WiFi or 3G? From which country?

Please send an email to [email protected] for more details.

DocOrlando
Posts: 3
Joined: 30 May 2011, 10:53

Re: A server error has occurred

Post by DocOrlando »

I have no problem accessing the https://hanpingchinese.com page. I am using WLAN. I live in Germany.

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: A server error has occurred

Post by hanping »

Very puzzling. I have just sent you an email...

DocOrlando
Posts: 3
Joined: 30 May 2011, 10:53

Re: A server error has occurred

Post by DocOrlando »

Hello, Mark

I have now logged in under a different e-mail adress: [email protected], and have been able to start a download of Hanping chinese dictionary pro. But it seems to take ages. It says it's loading, but it has been at it for more than an hour now. So what's wrong there?

Roland.

hanping
Site Admin
Posts: 470
Joined: 18 Mar 2010, 08:52

Re: A server error has occurred

Post by hanping »

Oh, you mean the downloading of the app (I thought you meant downloading the data file from within the app). This is an issue with the Android Market which is completely beyond our control.

Please contact Android Market support and/or search for existing solutions:

http://www.google.com/support/forum/p/A ... 22ee&hl=en

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